100% satisfaction guarantee

 

ElBaz understands that a move to the other side of the world can be stressful. We do our best to ease your arrival into your place, and assist you and until you are completely satisfied.

You come first and we go the extra mile to ensure 100% satisfaction

In order to continuously improve your satisfaction, ElBaz has implemented very stringent quality policies based on various standards and customer feedback. We have also created a dedicated customer care department.

CUSTOMER CARE

At ElBaz, we do more than simply move your personal effects. your customer relations agent, is available via email:  info@elbazest.com.

We reply to all your questions and provide information on your move, always ensuring that you are completely satisfied. We guarantee that you will have a fast and professional response to all your queries.

 

GIVE US YOUR FEEDBACK

Customer feedback is vital to achieve our aim of complete customer satisfaction. At each step of the move we ask our clients’ opinion about our service, through our quality questionnaire. We centralise the results in a database for analysis and take corrective and preventive measures based on your feedback. Through this quality cycle, we ensure continual improvement to our services and the customer experience.